Frequently Asked Questions

Gems are the in-game currency of Everwood Farm. You can purchase Gems inside the game at a rate of 1 Gem = 0.10 EUR. Prices, including any applicable taxes, are shown at checkout before you confirm your purchase.

Gems are credited to your account immediately after your payment is confirmed. If your Gems do not appear, contact us at support@everwood.farm.

We accept major payment cards, including Visa and Mastercard. Available payment options are shown at checkout.

No. Gems can be spent inside the game only: on energy, timers and rare items. They cannot be withdrawn, exchanged or converted into real money.

Refunds are handled according to our Refund Policy. Please see the Refund Policy page for eligibility, the request process and timelines.

Email us at support@everwood.farm with your account email and purchase details. Approved refunds are issued to the original payment method, as described in the Refund Policy.

Everwood Farm is available only to users who are 18 years of age or older, as stated in our Terms of Service.

You can request account closure at any time by contacting support@everwood.farm. See the Terms of Service for details.

Email us at support@everwood.farm or use the contact form on the Contact page. We aim to respond as quickly as possible.

The site is operated by Demetar Company Kft., 1043 Budapest, Bocskai út 26. Fsz. 8. ajtó, Hungary.