Refund and Cancellation Policy
Everwood Farm
Demetar Company Kft. | Last updated: July 6, 2026
1. Introduction
This Refund and Cancellation Policy ("Policy") explains how refunds, cancellations, consumer withdrawal rights, failed purchases, chargebacks, and payout-related questions are handled on the Everwood Farm platform available at https://everwood.farm (the "Platform").
This Policy forms part of the Terms of Service. Capitalised terms used here have the meanings given in the Terms of Service unless stated otherwise.
2. Company Information
Demetar Company Kft. Registered address: 1043 Budapest, Bocskai út 26. Fsz. 8. ajtó, Hungary Website: https://everwood.farm Email: hello@everwood.farm
3. Digital Content and Immediate Delivery
Everwood Farm supplies Digital Content: Gems, Gold, Virtual Items (buildings, crops, animals, tools, machines, resources, decorations, consumables), account features, and other in-game content.
Digital Content is normally credited to your account immediately or shortly after payment confirmation.
Before completing a purchase, the checkout flow will ask you to confirm that you expressly request immediate delivery of the Digital Content and that you understand you will lose your statutory right of withdrawal once delivery begins. Without this confirmation, delivery may be postponed until the withdrawal period has expired.
4. EU Consumer Right of Withdrawal
If you are a Consumer in the EU/EEA, you normally have a statutory right to withdraw from a distance contract within 14 days without giving a reason.
For Digital Content not supplied on a tangible medium, this right is lost where all of the following apply:
(a) you expressly consented to delivery beginning during the withdrawal period; (b) you acknowledged that you would lose the right of withdrawal once delivery begins; and (c) the content was credited, accessed, used, spent, or otherwise made available to your account.
A model withdrawal form is provided at the end of this Policy.
5. Gem Purchases
Gems are Digital Content. Unless otherwise displayed at checkout, Gems are sold at the Gem Purchase Rate of 1 Gem = 0.10 EUR.
If you purchased Gems and they have not been credited, spent, used, consumed, exchanged, submitted for payout, or otherwise activated, you may contact us to request a review of your refund rights — for entirely unused Gem purchases within the withdrawal period, we will refund the purchase and remove the Gems from your account.
If you expressly requested immediate delivery and acknowledged the loss of the withdrawal right, then once Gems are credited to your account, delivery has begun and the statutory withdrawal right may no longer apply.
Gems that have been spent on energy restoration, timer skips, rare items, or other Platform features, or that have been submitted for payout, are treated as consumed and are not refundable except where the law requires otherwise.
6. Gold and Earned Content
Gold is earned exclusively through gameplay and cannot be purchased for real money. Gold, gameplay rewards, quest rewards, harvested resources, and other earned content have no purchase price and are therefore not subject to refund, withdrawal, or payout.
Losing Gold or earned content through gameplay decisions (spending at the in-game market, construction, feeding animals, and similar) is a normal part of the game and does not create any refund right.
7. Virtual Items and Consumables
Virtual Items and consumables are Digital Content. The following are not refundable except where required by law:
(a) Digital Content delivered to your account after you requested immediate delivery and acknowledged the loss of withdrawal rights; (b) Gems or Gold that have been spent, used, consumed, or exchanged; (c) consumables used in gameplay (for example, energy restores or timer skips already applied); (d) buildings, tools, machines, decorations, or other items purchased and added to your account; (e) content affected by gameplay outcome, timers, drop rates, in-game market prices, game balance changes, or your own in-game choices; (f) bonus, promotional, free, test, or reward balances and items; (g) Gold, gameplay rewards, progress, levels, and other non-purchased in-game content.
8. Failed Delivery, Duplicate Charges, and Technical Errors
You may be entitled to a correction or a refund where:
(a) you were charged but the purchased Digital Content was not delivered; (b) you were charged more than once for the same purchase due to a technical error; (c) the wrong Digital Content was delivered due to our error; (d) a payment was confirmed but your account balance was not updated; (e) a transaction was affected by a verifiable technical fault of the Platform.
In these cases we will, depending on the situation and applicable law, deliver the missing content, correct your balance, reverse the faulty transaction, or refund the payment to the original payment method.
9. Chargebacks and Payment Disputes
Please contact us before initiating a chargeback — most issues are resolved faster and without consequences for your account.
If you initiate a chargeback or payment dispute, we may restrict your account, freeze balances, and suspend pending payout requests while the transaction is investigated.
If a chargeback concerns Digital Content that has already been delivered, spent, consumed, or activated, we may remove the related content, reverse balances, cancel connected transactions, or suspend the account, as permitted by the Terms of Service and applicable law.
Fraudulent payment disputes or systematic misuse of refund processes may lead to account termination and refusal of future purchases and payouts.
10. Payout and Reverse Conversion Issues
Payouts are separate from refunds. A payout request does not create, extend, or replace any refund right, and a refund request cannot be satisfied through the payout function.
Eligible Gems may be submitted for reverse conversion only through the Platform's payout function and only at the Gem Payout Rate, before applicable deductions. Unless otherwise displayed at the time of the request, the Gem Payout Rate is 1 Gem = 0.05 EUR.
We may delay, refuse, reverse, or cancel a payout request where required for identity or payment verification, fraud or chargeback prevention, sanctions screening, AML/KYC checks, payment-provider rules, technical issues, or legal compliance.
If a payout fails because of incorrect user information, an unsupported payment method, a payment-provider refusal, or an account mismatch, we may ask you to correct the information or complete verification before the request can be processed again.
11. How to Request a Refund Review
Contact hello@everwood.farm from the email address linked to your game account and provide:
(a) your account email or user ID; (b) the transaction date and amount; (c) the payment reference or receipt, if available; (d) a description of the issue; (e) screenshots, if available.
We may request additional information to verify the transaction and your identity.
12. Refund Method and Timing
Approved refunds are issued to the original payment method used for the purchase, unless another method is required by law or payment-provider rules.
We process eligible refunds without undue delay and, for statutory withdrawal cases, within 14 days of your request. Bank and card-network processing may add additional days that are outside our control, as are delays caused by incorrect user information.
13. No Refund for User Mistake or Game Outcome
Except where required by law, we do not provide refunds for:
(a) accidental purchases after confirmation at checkout; (b) dissatisfaction with gameplay outcomes, timers, drop rates, or game balance; (c) changes to in-game prices, features, or content made as part of game development; (d) purchases made by another person using your account credentials; (e) failure to keep your account secure; (f) use of unsupported devices, browsers, regions, VPNs, or payment methods; (g) suspension or termination of your account caused by your breach of the Terms of Service.
14. Statutory Rights
Nothing in this Policy limits mandatory consumer rights that cannot be excluded under applicable law, including statutory remedies for Digital Content that does not conform to the contract. If this Policy conflicts with mandatory consumer law, the law prevails to the extent required.
15. Contact
Demetar Company Kft. Registered address: 1043 Budapest, Bocskai út 26. Fsz. 8. ajtó, Hungary Website: https://everwood.farm Email: hello@everwood.farm
Annex: Model Withdrawal Form
To: Demetar Company Kft., 1043 Budapest, Bocskai út 26. Fsz. 8. ajtó, Hungary — hello@everwood.farm
I hereby give notice that I withdraw from my contract for the supply of the following digital content: [description of the purchase] Ordered on: [date] Name of consumer: [name] Account email: [email] Date: [date]